Terms of service

Terms of Service

Last Updated: August 22, 2026

Welcome to Lyzen Tech LTD. These Terms of Service ("Terms") govern your use of our website and the purchase of products from us.

By accessing our website, placing an order, or using our services, you agree to these Terms. Please read them carefully before making a purchase.

These Terms do not affect any statutory rights you may have under applicable UK consumer law.

1. About Us

This website is operated by:

Lyzen Tech LTD
4 St Lawrence's Rd
Coventry, CV6 7AA
United Kingdom

Throughout these Terms, "Lyzen Tech LTD", "Lyzen", "we", "us", and "our" refer to Lyzen Tech LTD.

2. Online Store

We operate an online retail store offering electric mobility products, which may include:

Electric bikes
Electric dirt bikes
Electric scooters
Accessories
Replacement parts
Related electric mobility products

Product availability may change without notice.

3. Eligibility to Purchase

By placing an order through our website, you confirm that:

The information you provide is accurate and complete.
You are legally capable of entering into a binding contract.
You are authorised to use the payment method provided.
You will use products responsibly and in accordance with applicable laws and manufacturer instructions.

Certain products may be subject to age, usage, registration, licensing, insurance, or other legal restrictions.

It is the customer's responsibility to understand the laws applicable to the use of a particular product.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen.

Product specifications may also be updated by manufacturers from time to time.

If we discover a material error affecting your order, we will contact you where appropriate.

5. Electric Bike & Off-Road Product Use

Not every electric bike, electric dirt bike, or electric scooter sold through our website is necessarily suitable or legally permitted for use on UK public roads.

Certain high-powered or high-speed products may be intended primarily for private land or off-road use and may be subject to additional legal requirements if used on public roads.

Customers are responsible for checking the applicable laws and requirements before using a product on public roads, cycle paths, public spaces, or private property.

Where private-land use is required, permission from the landowner must be obtained.

Product descriptions should be reviewed carefully before purchase.

6. Prices

All prices are displayed in British Pounds Sterling (GBP) unless otherwise stated.

Prices may change from time to time.

The price applicable to your order will be the price displayed during checkout, subject to correction of obvious pricing errors.

7. Orders

After placing an order, you may receive an order confirmation.

Receipt of an automated order confirmation does not necessarily mean that your order has been accepted for fulfilment.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

Payment authorisation failure
Suspected fraud
Incorrect product pricing
Product unavailability
Incorrect customer or delivery information
Legal or regulatory restrictions
Delivery restrictions

If we cancel an order after receiving payment, any amount due to you will be refunded to the applicable original payment method.

8. Payment

Customers may use the payment methods displayed at checkout.

Payments may be processed through third-party payment service providers.

Your payment method may be subject to authorisation, fraud-prevention, and security checks.

Orders may not be processed until payment has been successfully authorised.

Please review our Payment Policy for additional information.

9. Shipping & Delivery

We currently offer delivery to eligible addresses within the United Kingdom.

Our standard estimated delivery timeframe is:

5–8 Business Days

We currently offer FREE standard shipping on eligible UK orders.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Electric bikes and other large products may be delivered through specialist or oversized-item delivery services.

For complete information, please review our Shipping & Delivery Policy.

10. Delivery Information

Customers are responsible for providing accurate and complete shipping information.

Please contact us promptly if you notice an error in your delivery address.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

11. Returns

We offer a 30-day return period, subject to the conditions set out in our Returns & Refunds Policy and your statutory rights.

For standard change-of-mind returns, customers are responsible for return shipping costs, subject to applicable UK consumer law.

Returned products should be kept in appropriate condition and include supplied accessories and components where reasonably possible.

Please contact us before returning a product so that we can provide the applicable return instructions.

For full details, please review our Returns & Refunds Policy.

12. Refunds

Eligible refunds will generally be issued to the original payment method after the returned product has been received and reviewed.

The time required for a refund to appear in your account may depend on your bank or payment provider.

Nothing in these Terms limits your statutory refund rights.

13. Cancellation Rights

UK consumers may have statutory cancellation rights for certain online purchases.

Where applicable, these rights operate in addition to our commercial 30-day return policy.

Any statutory cancellation period, refund obligations, deductions for diminished value, and return responsibilities will be handled in accordance with applicable UK consumer law.

Please contact us as soon as possible if you wish to cancel an order.

14. Damaged, Faulty, or Incorrect Products

If you receive a product that is damaged, faulty, incorrect, or not as described, please contact us promptly.

We may request:

Your order number
A description of the issue
Photographs
Video evidence where reasonably necessary
Other information reasonably required to assess the issue

Where the product does not conform to your legal rights, we will provide an appropriate remedy in accordance with applicable UK consumer law.

15. Warranty

Products may be covered by a manufacturer or supplier warranty where stated on the relevant product page or accompanying documentation.

Warranty periods and coverage may vary between products.

Any commercial warranty is provided in addition to, and does not replace, your statutory rights.

Please review our Warranty Policy and the applicable product information for further details.

16. Assembly & Maintenance

Some products may require assembly, setup, inspection, adjustment, or maintenance before use.

Customers should follow all manufacturer instructions and safety guidance supplied with the product.

Where professional assembly, inspection, or servicing is recommended, customers should use an appropriately qualified person.

Failure to follow applicable safety, maintenance, or manufacturer instructions may create a safety risk and may affect applicable commercial warranty coverage.

17. Batteries & Charging

Electric mobility products may contain lithium-ion or other rechargeable batteries.

Customers must follow the manufacturer's charging, storage, maintenance, and safety instructions.

Only compatible chargers and components should be used.

Batteries should not be exposed to inappropriate temperatures, water, physical damage, incompatible chargers, or other conditions contrary to manufacturer instructions.

If a battery or charger appears damaged, swollen, unusually hot, or otherwise unsafe, discontinue use and follow appropriate manufacturer safety guidance.

18. Product Safety

Customers should read all product manuals, warnings, and safety instructions before operating a product.

Appropriate safety equipment should be used where recommended or legally required.

Children should only use products that are appropriate for their age and under appropriate adult supervision.

Customers must not modify products in ways that compromise their safety or violate applicable laws.

19. Intellectual Property

Unless otherwise stated, the website content owned by Lyzen Tech LTD, including our branding, website design, written content, graphics, and other original materials, is protected by applicable intellectual property laws.

Third-party product names, trademarks, logos, photographs, and other intellectual property remain the property of their respective owners.

Nothing on our website grants customers ownership of any intellectual property rights.

20. Prohibited Uses

You must not use our website:

For unlawful purposes
To commit or facilitate fraud
To transmit malicious software or harmful code
To interfere with website security or operation
To attempt unauthorised access to our systems
To provide deliberately false information
To violate the rights of another person or organisation

We reserve the right to restrict access where reasonably necessary to protect our customers, website, or business.

21. Third-Party Services

Our website may use or link to third-party services, including payment processors, delivery providers, analytics platforms, and other service providers.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for independent third-party websites that are not operated or controlled by Lyzen Tech LTD.

22. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability that cannot legally be excluded under applicable UK law.

To the extent permitted by law, we are not responsible for losses caused by misuse of a product, failure to follow manufacturer instructions, unauthorised modifications, or use of a product in circumstances prohibited by applicable law.

Nothing in these Terms limits your statutory consumer rights.

23. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect personal information.

24. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, business practices, or applicable laws.

The latest version will be published on this page with an updated revision date.

The Terms applicable to your purchase will generally be those in effect when your order is placed, subject to applicable law.

25. Governing Law

These Terms are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that apply to you based on your place of residence.

Nothing in these Terms affects any rights you may have under applicable consumer protection law.

26. Contact Us

If you have questions regarding these Terms of Service, an order, or our products, please contact us: