Shipping policy
Shipping & Delivery Policy
Last Updated: August 22, 2026
At Lyzen Tech LTD, we are committed to providing a clear, reliable, and convenient delivery experience for our customers across the United Kingdom.
Shipping Area
We currently ship to eligible addresses throughout the United Kingdom.
Certain remote areas, islands, or locations with carrier restrictions may require additional delivery arrangements. If there is an issue delivering to your address, our team will contact you using the details provided with your order.
Free UK Shipping
We currently offer FREE standard shipping on all eligible orders within the United Kingdom.
There are no standard shipping charges added to eligible UK orders at checkout.
Estimated Delivery Time
Our estimated delivery timeframe is:
5–8 Business Days
Business days are Monday through Friday, excluding UK public and bank holidays.
Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, remote delivery locations, high order volumes, or other circumstances outside our reasonable control.
Order Processing & Dispatch
After your order has been successfully placed and payment has been confirmed, your order will be prepared for dispatch.
Once your order has been dispatched, tracking information will be provided where available.
Order Tracking
Where tracking is available, you will receive tracking information after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after receiving your tracking details.
Electric Bike Deliveries
Electric bikes, electric dirt bikes, and other large products may be delivered using specialist or oversized-item delivery services.
The delivery carrier may contact you using the phone number or email address provided with your order to coordinate delivery where required.
Please ensure that your shipping address and contact information are complete and accurate before placing your order.
Damaged Deliveries
We recommend inspecting the packaging when your order arrives.
If your order arrives with visible damage, please take clear photographs of the packaging and product and contact our customer support team as soon as possible.
We will review the issue and assist you with the appropriate next steps.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Delivery Delays
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will assist you in checking the status of your shipment.
Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us:
Lyzen Tech LTD
4 St Lawrence's Rd
Coventry, CV6 7AA
United Kingdom
Email: support@lyzen.co.uk
Phone: +447916697486