Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about ordering, shipping, returns, electric bikes, payments, and customer support at Lyzen Tech LTD.
Where does Lyzen Tech LTD deliver?
We currently deliver to eligible addresses within the United Kingdom.
Certain remote areas or locations subject to carrier restrictions may require additional arrangements.
How much does shipping cost?
We currently offer FREE standard shipping on eligible UK orders.
Any applicable delivery charge will be clearly displayed before you complete your purchase.
How long does delivery take?
Our estimated standard delivery timeframe is:
5–8 business days
Business days are Monday through Friday, excluding UK public and bank holidays.
Delivery times are estimates and may occasionally be affected by carrier delays or circumstances outside our reasonable control.
Will I receive tracking information?
Where tracking is available, tracking details will be provided after your order has been dispatched.
Please allow some time for the carrier's tracking system to update.
How are electric bikes delivered?
Electric bikes and other large products may be delivered through specialist or oversized-item delivery services.
Depending on the carrier and product, you may be contacted before delivery.
Some products may require assembly or adjustment before use. Please review the product information and manufacturer instructions.
What is your return policy?
We offer a 30-day return period, subject to our Returns & Refunds Policy and your statutory rights.
Please contact our customer support team before returning a product.
Who pays for return shipping?
For standard change-of-mind returns, the customer is responsible for return shipping costs, subject to applicable UK consumer law.
If a product is faulty, damaged, incorrect, or not as described, please contact us so we can review the issue and provide an appropriate resolution in accordance with your legal rights.
Can I cancel my order?
Please contact us as soon as possible if you wish to cancel your order.
If your order has not entered the dispatch process, we may be able to cancel it before shipment.
If it has already been dispatched, the applicable cancellation and return process will apply.
How will I receive my refund?
Approved refunds are generally returned to the original payment method used to place the order.
Once issued, the time required for the refund to appear depends on your bank or payment provider.
What payment methods do you accept?
We accept the payment methods displayed during checkout.
Available payment methods may vary. You will be able to review the available options before completing your purchase.
Is checkout secure?
Our website uses secure e-commerce technology, and payments are processed through established third-party payment service providers.
Payment information is handled according to the security procedures of the applicable payment provider.
Are your electric bikes supplied with a warranty?
Warranty coverage may vary depending on the specific product, manufacturer, or supplier.
Where a commercial warranty applies, the applicable coverage should be stated on the product page, warranty documentation, or our Warranty Policy.
Any commercial warranty is provided in addition to your statutory consumer rights.
Are all your electric bikes road legal in the UK?
No.
Not every electric bike, electric dirt bike, or electric scooter available on our website is necessarily permitted for use on UK public roads.
High-powered or high-speed models may be intended for off-road or private-land use and may be subject to registration, licensing, insurance, approval, or other requirements if used on public roads.
Always check the product specifications and applicable UK rules before riding.
Can I ride an electric dirt bike on public roads?
This depends on the specifications and legal classification of the particular product.
Many high-powered electric dirt bikes are designed primarily for off-road or private-land use.
Customers are responsible for ensuring that their use of a product complies with applicable laws.
How far can an electric bike travel?
Range varies significantly between products.
It can also be affected by factors such as:
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Battery capacity
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Rider weight
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Assistance level
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Speed
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Terrain
-
Hills
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Weather
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Tyre pressure
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Riding style
Please check the relevant product page for the manufacturer's stated range information.
How long does charging take?
Charging times vary depending on the battery and charger supplied with each model.
Please review the product specifications and manufacturer instructions for the applicable charging information.
Does my electric bike require assembly?
Some electric bikes may arrive partially assembled and require final setup, adjustment, or inspection before use.
Follow the manufacturer's instructions carefully.
Where professional assembly or inspection is recommended, we recommend using a suitably qualified technician.
What should I do if my order arrives damaged?
Take clear photographs of the packaging and product and contact our customer support team promptly.
Please provide your order number and details of the damage so we can review the issue.
What should I do if I receive the wrong product?
Contact us promptly with your order number and details of the product received.
Our team will review the issue and provide the appropriate next steps.
Can I change my delivery address?
Contact us as soon as possible if you need to change your delivery information.
We cannot guarantee that an address can be changed after an order has entered the dispatch process.
Where is Lyzen Tech LTD based?
We are a UK registered company.
Lyzen Tech LTD
4 St Lawrence's Rd
Coventry, CV6 7AA
United Kingdom
Company Number: 17167137
How can I contact Lyzen Tech LTD?
For product, order, shipping, return, or general enquiries, please contact our customer support team.
Email: support@lyzen.co.uk
Phone: +447916697486
When contacting us regarding an existing order, please include your order number so we can assist you more efficiently.